HJ Bullion ("HJ Bullion", "we", "us", or "our") operates hjbullion.com (the "Site") and provides precious-metals retail sales and a sell-to-us buyback program. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights you have. By using the Site, you agree to this policy.
Information we collect
- Account & identity. When you create an account or sign in with Google or Microsoft, we receive your name, email address, and a unique identifier from that provider. We never receive your provider password.
- Phone number. For account security, non-staff customers verify a mobile number; we send a one-time code by SMS through our verification provider and store the number and the date it was verified.
- Sell-to-us submissions. If you request an offer to sell items to us, we collect the item details and photographs you provide and, where required to complete a purchase, identity-verification information (such as a government-issued ID) and payout details.
- Orders & payments. When you buy from us, we collect billing and shipping details and order history. Card and bank payments are handled by our payment processor; we do not store full payment-card numbers on our servers.
- Technical & usage data. IP address, device and browser type, pages viewed, and similar analytics data, collected through cookies and similar technologies.
How we use your information
- Provide, operate, and secure the Site and your account.
- Process orders, offers, payments, and shipments.
- Verify your identity and phone number and prevent fraud.
- Identify and evaluate items you submit to our buyback program, including through manual and automated analysis of the photographs you provide.
- Comply with legal obligations applicable to precious-metals dealers (see "How we share information").
- Communicate with you about transactions, support, and — where permitted — updates.
Cookies and analytics
We use cookies and similar technologies to keep you signed in, remember preferences, and understand site usage. You can control cookies through your browser settings, though some features may not work without them.
How we share information
We do not sell your personal information. We share it only:
- With service providers acting on our behalf — including hosting and database infrastructure, authentication (Google, Microsoft), SMS verification, payment processing, shipping and insurance, grading/authentication verification, and analytics.
- For legal and compliance reasons — including reporting obligations that apply to precious-metals dealers (such as IRS information reporting on certain transactions) and responding to lawful requests by public authorities.
- In a business transfer — such as a merger, acquisition, or sale of assets.
Data retention
We keep personal information for as long as your account is active and as needed to provide services, then for the period required to meet legal, tax, accounting, and compliance obligations.
Security
We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and storing secrets in a managed key vault. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your rights and choices
Depending on where you live, you may have the right to access, correct, delete, or port your personal information, or to opt out of certain processing. California residents and residents of other states with privacy laws have specific rights, which we honor where they apply to you. To exercise a right, email support@hjbullion.com; we will respond as required by applicable law.
Children's privacy
The Site is intended for adults 18 and older. We do not knowingly collect personal information from children.
International users
We operate in the United States and process information here. If you access the Site from outside the U.S., you consent to that processing.
Changes to this policy
We may update this policy from time to time. We will post the updated version here and revise the "Last updated" date above.
Contact us
Questions or requests about this policy: email support@hjbullion.com.