FAQ & Process
Transparency from intake to shipment.
HJ Bullion is built around traceable product facts, conditional sell-side quotes, payment review, and insured shipment. These answers explain how that works.
Buying from HJ Bullion
- 1Product facts are normalizedListings are built around metal, weight, fineness, mint or refiner, grade, certification, COA, box, set contents, and actual product imagery where available.
- 2Inventory is allocated to the orderCheckout reserves the item from inventory so the order can be reviewed against the exact merchandise being sold.
- 3Payment and identity are reviewedCustomer identity, verified contact details, payment status, billing details, delivery details, and order value can be reviewed before shipment release.
- 4Shipment is tracked and insuredShipping options are built around tracking, insurance, and signature handling. Higher-value shipments can require registered chain-of-custody handling.
Selling to HJ Bullion
- 1You describe each itemThe quote form collects structured facts for each item: catalog identity when known, metal, weight, grade, certification, label designations, COA, box, and notes.
- 2We issue a conditional quoteThe initial quote is tied to live precious-metal markets and the facts submitted. It remains conditional until physical inspection.
- 3Physical receipt verifies the factsStaff verifies metal, weight, grade, certification, packaging, and discrepancies before any final purchase is recorded.
- 4Accepted items become traceable inventoryPurchased items flow into acquisition records, inventory records, and eventually retail product drafts without re-keying the same facts.
Common questions
Operational answers for customers and sellers.
Why does HJ Bullion call offers conditional?
Precious-metals quotes depend on market price and physical facts. A seller-submitted description is enough to estimate value, but final value requires inspection, certification checks, and discrepancy review.
How do you verify a product listing?
Each listing should be supported by catalog identity, metal content, fineness, troy-ounce weight, mint or refiner, grade and grading service when applicable, certification details, packaging facts, and photos.
Why might a customer order be reviewed before shipment?
Precious metals are high-value and fraud-sensitive. HJ Bullion may review verified email, verified phone, payment status, billing and shipping details, recipient identity, and order value before release.
Do you store payment credentials?
No raw card or bank credentials should be stored in HJ Bullion application code. Payment details stay with integrated payment processors, while HJ Bullion stores order and reference metadata needed to reconcile the transaction.
How are shipments protected?
Shipping options are designed around tracking, insurance, and signature handling. High-value orders can require registered or chain-of-custody service before shipment release.
Why avoid money or currency framing?
HJ Bullion sells precious metals and collectibles. Public sales copy focuses on metal content, provenance, certification, and collectible attributes rather than presenting items as spendable money.
What happens when a sell-to-us item is accepted?
Accepted items become acquisition records, then inventory records. From there, the same verified facts can seed a retail product draft, preserving traceability from intake to sale.
What should I do if a shipment looks damaged?
Do not discard packaging. Preserve all shipping material and contact HJ Bullion promptly so the shipment, insurance, and carrier record can be reviewed.